Refund policy

At KH Collection, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

For hygiene and quality reasons, we cannot accept returns for:

If you receive:

Please contact us within 48 hours of delivery with:

We will arrange a replacement or full refund after verification.

Once your returned item has been received and inspected, we'll notify you of the status.

If approved, your refund will be processed within 5 business days using your original payment method.

Shipping charges are non-refundable, unless the return is due to our error.

We happily exchange products for:

Exchanges depend on product availability.

If the return is due to our mistake, we will cover the return shipping cost.

If you are returning an item because you changed your mind, the customer is responsible for return shipping charges.

Orders can be cancelled within 12 hours of purchase.

Once an order has been shipped, it cannot be cancelled.

For return or refund requests, please contact:

KH Collection
Email: khurrumehsan@gmail.com
Phone/WhatsApp: +92 3008742181

Please inspect your parcel upon delivery.
If the product is damaged or incorrect, contact us within 48 hours.
Approved refunds for COD orders will be made via bank transfer or Easypaisa/JazzCash after verification